Chatbot component in powerapps using power virtual-agent

Chatbot component in powerapps using power virtual-agent

The chatbot component in powerapps using power virtual agents is a powerful tool that allows developers and citizen developers to integrate chat functionality into their Power Apps. This component enables users to engage in real-time conversations with virtual agents, providing a seamless and interactive experience.

With this chatbot component, users can easily communicate with the virtual agents, ask questions, and receive automated responses. It enhances the overall user experience by providing personalized and relevant information based on the user’s queries.

An integrated and contextual chat experience in PowerApp.png
An integrated and contextual chat experience in PowerApp
 

Overview of steps

To create a Power App using the chatbot component using power virtual agent, follow these steps:

  1. Open Power Apps and create a new canvas app.
  2. Choose a layout and design for your app.
  3. Add the chatbot component to your app by selecting it from the available components.
  4. Configure the chat component by connecting it to your Power Virtual Agent instance.
  5. Create and build the chatbot in the Power Virtual agent authoring interface (see illustrations below)
  6. Customize the chatbot component settings in PowerApps, such as appearance, and behavior.
  7. Build other app functionalities around the chat component, such as data retrieval or form submission.
  8. Test your app to ensure that the chat functionality is working correctly.
  9. Publish and share your Power App with users.

Illustrations for the scenario

A training app in PowerApps so users test their knowledge in a conversational experience without leaving the app.

Add the Chatbot component to your PowerApp.

Add the Chatbot component to your PowerApp.png
Add the Chatbot component to your PowerApp

Create the chatbot

Create the chatbot.png
Create the chatbot
Create the chatbotp.png
Create the chatbot

Create the topic(s) needed for your scenario.

Create and edit topic.png
Create and edit topic

Add images and videos as needed for your scenario

Edit topic.png
Edit topic

Edit the Conversation start system topic your scenario needs.

Edit system topic.png
Edit system topic
Edit system topic.png
Edit system topic

Test and publish the bot when ready.

Test and publish.png
Test and publish
Test and publish.png
Test and publish

Back in PowerApps, hit refresh and select the bot you just created.

Connect bot to PowerApp.png
Connect bot to PowerApp

Finish the PowerApp and share with your users.

By following these steps, you can create a Power App with integrated chat functionality, providing a seamless and interactive experience for your app users.

By leveraging the chat-component-powerapps-using-power-virtual-agent, organizations can automate customer support, provide self-service options, and streamline various processes. This not only improves customer satisfaction but also increases efficiency by reducing manual interactions and response times.