Generate a known issues article from a closed support ticket

Summary

Consolidating knowledge from the experience of support teams could be daunting. With this Copilot prompt you can ease the transofrmation of tacit knoweldge into enterprise knowledge available to all your colleagues for future reference, generating an article to document the issue and the solution provided.

Prompt💡

I'm creating a new known issue article for our support knowledge management system that offers solutions to issues that already happened to our customers and have been solved sucessfully providing instructions. Use the attached conversation between the customer and our customer success team to write the article about the issue solved in the attached ticket. The article content must not mention any individuals or company names and should remain fully anonymized. The article structure should contain at least the following sections:

• Brief description of the issue and context where relevant.
• Solution provided, very brief without adding any verbose added to what was actually provided. Please double check there aren't any names or references to company names included in the resulting article. Attachment: Support ticket print to PDF.pdf

Descriptionℹ️

Generate a known issues article from a closed support ticket attached in PDF.

Contributors 👨‍💻

Guillermo Bas

Version history

Version	Date	Comments
1.0	October 25, 2024	Initial release

Instructions 📝

1. Make sure you have copilot for Microsoft 365 in your tenant so you can use Copilot for work.
2. Go to Microsoft Teams or https://copilot.microsoft.com and Click on New Chat.
3. Copy paste the prompt above and attach your own source document as reference for the support ticket.
4. (Optional) Add more business context after the prompt to tailor the output towards specific use cases or including more details.

Improvise Usage 🚀

Add more business context after the prompt to tailor the output towards specific use cases and detailed instructions.

Prerequisites

• Copilot for Microsoft 365

Help

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Disclaimer

THIS CODE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT.

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