Maturity Model for Microsoft 365 - Competencies

Note

This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation.

Overview

The Maturity Model for Microsoft 365 is organized into a set of business and technical competencies. Each competency describes the characteristics of the five maturity levels, from Initial through Optimizing, so organizations can assess current state and identify the next practical improvements to make.

Use the competency articles below to explore the model in detail.

Competency articles

• AI & Cognitive Business
• Business Process
• Collaboration
• Communication
• Customization & Development
• Employee Experience
• Governance, Risk, and Compliance
• Infrastructure
• Management of Content
• People & Communities
• Search
• Security
• Staff & Training

Related guidance

After you have reviewed the competency descriptions, continue to How to Elevate Your Microsoft 365 Maturity for practical next-step guidance across the published elevation articles.