Maturity Model for Microsoft 365

Note

This is an open-source article with the community providing support for it. For official Microsoft content, see Microsoft 365 documentation.

Maturity Model for Microsoft 365

Purpose

We often hear from people in the community that they know they aren't using Microsoft 365 capabilities as fully or as efficiently as they would like. Sometimes this can be an existential dread rather than a specific set of clear ideas about what is missing or what to do to work smarter.

The Maturity Model for Microsoft 365 is a framework that helps organizations assess and improve their adoption and usage of Microsoft 365 services. It provides a structured approach to evaluate the current state of an organization's Microsoft 365 implementation and identify areas for growth and development.

Taking a holistic view of the technology through the lens of the Maturity Model for Microsoft 365 and gaining an understanding of current state vs. desired state can help organizations in these important ways:

  • Understand and compare options for solving business problems
  • Focus time, energy, and resources on the right priorities
  • Identify the budget and resources needed to move ahead
  • Establish a baseline to show improvement over time

If you're new to the Maturity Model for Microsoft 365, we recommend starting with the Introduction to the Maturity Model for Microsoft 365 article. It provides an overview of the model, its purpose, and how to use it effectively.

If you've been here before and would like to dive in more deeply, we recommend starting with the Competencies article. It provides a detailed breakdown of the competencies and maturity levels, along with guidance on how to assess and improve your organization's Microsoft 365 adoption.

Once you've explored the competencies, you can also check out the How to Elevate Your Microsoft 365 Maturity article. It provides practical guidance on how to move from one maturity level to the next, with specific actions and recommendations for each competency.

If you have suggestions for improving the Maturity Model for Microsoft 365, please submit your feedback by emailing us at info@mm4m365.org. We welcome your input and look forward to hearing from you!