Copilot · Community sample

Zava Customer Resolution Center

An evidence-led customer resolution Copilot App with 23 tools and four connected workspaces.

Copilot componentReactSPFx 1.24.0

Resolution Room connecting verified and contrary evidence to a safe resolution path, SLA clock, incident signal, and expert swarm

The idea behind the sample

Zava Customer Resolution Center turns fragmented customer exceptions into inspectable resolution work across triage, diagnostics, planning, incidents, recovery, communication, verification, and learning.

Twenty-two operational components and one capability explorer continue into My Queue, Customer 360, Resolution Room, and Service Operations through one coherent reference story.

The sample is deterministic, offline, responsive, and explicit that confirmed actions are session-only. Verified facts, calculations, inferences, recommendations, human decisions, and actions remain distinct.

Make it your own

Start with the author's setup instructions, explore the implementation, and adapt the pattern to your environment. Sample code stays in its original repository, together with its requirements, license and contribution history.

Read the source documentation

A closer look

Service Operations command view with demand river, projected global customer map, driver Pareto, and recovery outcome matrix

Customer 360 relationship view with promise constellation, commitment runway, timeline, and recovery consequences

My Queue judgment cockpit with ranked customer cases, SLA consequence clock, and agent-prepared work

Inline customer issue triage with resolved customer, product, impact, language, and reviewed case rationale

Inline diagnostic evidence ledger comparing firmware, network, and entitlement hypotheses

Inline recovery decision comparing cost, authority, precedent, and expected trust outcome

Inline service performance analysis with demand river and recurring driver Pareto

Searchable customer resolution scenario explorer with safe prompt preview

Keep exploring

Build your first SharePoint Copilot App — Build and package an SPFx Copilot Component.
D3 — Data-driven scales, shapes, and geographic projections used by the offline visualizations.

Keep the ideas flowing

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